
This book provides unique insights into startup life with the Founder/CEO and CSO, beginning by describing their journeys to their present positions. It then provides an overview of key principles and assets this organization uses to help usher Employers and Universities through the HR/People Operations Revolution they are now experiencing. It also sheds light on how these entities can help Employees and Job Seekers navigate their careers. It is a must read for managers occupying all positions from the C-Suite down to the entry level. It covers key topics including: understanding root cause and first principles thinking, the skills-based model, the new people operations landscape, change events in organizations, human-in-the-loop requirements when using artificial intelligence and machine learning, internal and external talent marketplaces, the need for a resuming a relational approach to customer service, and the use of agents for the purposes of people operations.
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